Contents

• List of Tables
• List of Figures
• Introduction
  • The Evaluation Working Group and its Aims
  • The Scope and Structure of this Document
• Background
  • Related Evaluation Approaches
    • Methods of Interface Evaluation
    • Use of Scenarios
  • Definition of Terms
    • Collaborative Environments
    • Tasks or Collaborative Activities
    • Scripts
• A Framework for Collaborative Systems
  • Introduction
  • Overview of the Collaborative Framework
    • Using the Framework to Evaluate a CSCW System
    • Constructing Scenarios at the Requirement Level
  • Detailed Framework Description
    • Requirement Level
    • Capability Level
    • Service Level
    • Technology Level
  • Summary of Collaborative Framework
• Scenarios for Evaluation of Collaboration Tools
  • Introduction
  • The Beginning of a Scenario Repository
  • Using Scenarios for Evaluation
    • Using Scenarios to Do Iterative Evaluations of a Single System
    • Using Scenarios to Evaluate a System's Appropriateness for your Requirements
    • Using Scenarios to Compare Systems
• Measures and Metrics
  • Overview
  • Measures
    • Requirement Level Measures
    • Capability Level Measures
    • Service Level Measures
    • Technology Level Measures
  • Metrics
  • Data Collection Methods
    • Methodology: Logging
      • Method, Granularity and Level of Data Collection:
      • Availability:
      • Log Records and Data Types:
      • Log Review and Annotation:
• Evaluating Interaction: Where to Go?
  • A Possible Solution Path
• Bibliography
• ICV Team
• About this document ...