Web UsabilityBackground

• From Jakob Nielsen’s Alertbox Columns:

  • 90% of corporate web sites have poor usability
  • Globalization of the web
  • Interaction is easy but navigation is difficult, pages are slow, not optimized for hypertext, e-commerce transactions are difficult, sites don’t contain information users want, …

• Usability is critical for:

  • E-commerce success
  • Cost effective intranet/extranet applications
  • Moving legacy systems to the web

• Gap between need for usability evaluation and available tools and methodologies

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