8:30am - 9:30am | Registration | 9:30am - 11:00am | Making the Case for Usability Engineering to Management: Total Cost of Ownership & Cost/Benefit Analysis (abstract/bio) |
| Kara Coyne, Lotus Development Corporation Janice Rohn, SunSoft, Inc. |
11:00am - 11:30am | Break | 11:30am -1:00pm | What to Measure: Making Choices About Usability Metrics (abstract/bio) |
| Laura Downey, Vignette Corporation Jean Scholtz, National Institute of Standards and Technology |
1:00pm -2:30pm | Lunch | 2:30pm -4:00pm | Using the RFP to Get the Usability You Need (abstract/bio) |
| Elizabeth Buie, Computer Sciences Corporation Charlie Kreitzberg, Cognetics Corporation |
4:00pm -4:30pm | Break | 4:30pm -5:30pm | Questions, Answers, and Feedback | | Sharon Laskowski, National Institute of Standards and Technology (abstract/bio) |