TABLE OF CONTENTS

PresentationPage
Foreword------------------------------------------------- iii
Author Index---------------------------------------------- vii
Executive Overview of Usability Engineering----------------------
Rex Hartson, Virginia Tech		 1
Keynote - Usability Trends in Government-----------------------
Bill Hefley, Software Engineering Institute		 23
Cost-Benefit Analysis of Usability Engineering--------------------
Clare-Marie Karat, IBM		 41
Making Sense of HCI/GUI Standards and Guidelines----------------
Elizabeth Buie, Computer Sciences Corporation		 61
Success Stories:
A Usability Success Story at the Social Security
Administration (SSA)-----------------------------------
Pat Stoos, OSDD at SSA		 77
Focusing on Usability at the Federal Intelligent Document
Understanding Laboratory: A Success Story------------------
Therasa O'Connell, PRC		 89
TIGERS -- A Successful Usability Engineering Methodology-----
Daniel Wallace, Naval Surface Warfare Center		 99
Usability Engineering in Europe--------------------------------
Nigel Bevan, NPL		 125
Using Usability Testing to Manage Risk--------------------------
Carolyn Snyder, User Interface Engineering		 133
Conduct Usability Testing! A Major Finding from a Study
of Commercial Best Practices----------------------------------
Pascal Gambardella, Computer Sciences Corporation		 149
Using Usability Issues in Complex Systems------------------------
Donna Cuomo and Jill Drury, MITRE		 169
Advanced Interface Design and Evaluation for
Navy Applications-------------------------------------------
Astrid Schmidt-Nielsen, Naval Research Laboratory		 191
The Role of Users in the Development of Computer
Systems for the National Airspace System-------------------------
Allyn C. Dillman, Professional Airways System Specialists		 205
Needs Assessment/Open Forum---------------------------------
Laura Downey and Sharon Laskowski, NIST		 211
Closing Plenary - Making Usability Work in the Organization---------
George Casaday, DEC		 219
An European Perspective on Engineering Usability: the case of
the Italian IRS----------------------------------------------
Giannetti, Anna, SOGEI		 239

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Last Updated: 4-21-98 Tuesday, 21-Apr-1998 10:14:48 EDT